Refund & Return Policy

Last updated: June 2026

We want you to be completely happy with every Proatify order. If something isn't right, we're here to make it right.

Eligibility for Returns

You may request a return or refund within 7 days of receiving your order if:

• Your product arrived damaged, broken, or leaking
• You received an incorrect item
• The product quality does not match what was described

For hygiene and food safety reasons, we cannot accept returns on opened pouches unless the product is defective or incorrect.

How to Request a Refund or Return

1. Contact us through our Contact page within 7 days of receiving your order.
2. Include your order number, a brief description of the issue, and a clear photo if the product is damaged.
3. Our team will review your request and respond within 2 business days.
4. If your request is approved, we'll arrange a replacement or process a refund within 3–5 business days.

Refund Method

Approved refunds will be processed back to your original payment method. Cash on Delivery orders will be refunded via bank transfer or Easypaisa/JazzCash — our team will confirm the method with you.

Items We Cannot Accept Returns For

• Opened or partially used food products (unless defective or incorrect)
• Orders where the return request was made more than 7 days after delivery
• Products that were damaged due to customer mishandling after delivery

Exchanges

If you'd like to exchange a flavor for another (unopened and within 7 days), please contact us. Exchanges are subject to stock availability and may require a small courier fee.

Questions?

Reach out to us anytime via our Contact page. We're here to help and we'll always do our best to make things right.